ORDERING AND PURCHASING

HOW IS MY PAYMENT HANDLED?

 

Payments are taken through PayPal in Australian Dollars (AUD).  You do not need to have a PayPal account to purchase, you can use the PayPal service to pay with your regular debit or credit card.  I do not personally have access to or store your debit/credit card details.

PAY

PAYING BY DIRECT DEPOSIT/BANK TRANSFER​

To pay by direct deposit, or bank transfer, please contact me with the artwork you have selected, I can provide my bank details to you.  Payment using OSKO or other immediate option is preferred.  I will manually mark the painting as sold on your behalf. 

 

INFORMATION COLLECTION TO ENABLE TRANSACTION AND SHIPPING

Information will be collected for shipping and order processing purposes.  You name, address and email address will be added to my purchaser details and my email subscription list.  This does not include your credit card details.   This information is kept for my own records so I know where my paintings have gone to and to keep in touch with you. 

No information collected from this website will be shared with any third parties outside what is necessary to process an order. Address details will be provided with couriers for delivery of artworks. Personal information will only be used for communications regarding a purchase. This may be to verify the delivery address, to advise when an artwork has been despatched, to update with tracking number and/or respond to an enquiry. Please feel free to contact me with any questions.

REFUND AND RETURNS POLICY

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WHAT IF IT ARRIVES AND I DON'T LIKE IT?

I want you to be seriously in love with our art and 100% satisfied with my products.

 

If the piece is not what you expected, and you are not 100% satisfied with your purchase, you have 7 days to contact me by email to request a refund.  Once a refund has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you.  Once the piece has been safely returned I will refund your payment within 14 days.  Payment is refunded less the original cost or shipping to you and less the PayPal fees that I incur.  

WHAT IF THE PIECE ARRIVES DAMAGED?

All work is carefully packed and wrapped.  If you receive a work that has been damaged in transit, please contact me within 7 days and provide photos of the damaged packaging.   

WHAT ABOUT OVERSEAS RETURNS?

At this point I am unable to offer a refund or return on any product(s) sent outside Australia. 

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NOTE ON MATERIALS

Original artworks on canvas. 

All artworks on canvas come complete with D-rings and cord and bumpers on the bottom edge to protect your walls.  It will be ready to hang and enjoy.

 

Framing

If the artwork is sold as framed it is mentioned on the product page. If you would like me to organise framing of your artwork prior to shipping, please email me for options and prices.   Please note that this option will take up to 3 weeks longer to allow the framers time to expertly frame your piece.  

Works on paper, including Limited and Open Edition prints,  are sold unframed to reduce shipping costs for you and so they get to you faster.  This allows you to choose framing to suit your colours and decor.   In some cases, I have framed works on paper available, and this will be noted in the product details.  

DELIVERY POLICY

AUSTRALIAN ORDERS

 

* FREE SHIPPING AND HANDLING  FOR ALL PRINTS Australia wide.  I use Australia Post.

Prints up to A3 size will be packed flat for postage.

Prints larger that A3 size will be rolled and packaged in a tube for postage.

Free Shipping is offered on original art as noted in the product details.

Original Works on Canvas 

Works on canvas are packed with firm card or board against the painted side and back, wrapped in bubble wrap and then boxed for shipping. 

 

Artworks will be carefully packaged and shipped as soon as possible with tracking information provided. Please allow approximately 5 -10 days for delivery within Australia. Remote rural areas may take a little longer. 

Once the order and payment has been received an email will be sent to confirm your purchase. Confirmation on dispatch will be sent once available.  This will include tracking details and name of the shipping service that will be used.

INTERNATIONAL ORDERS

For international orders please email me for a quote for shipping and options as shipping costs vary between countries. 

 

Customs and Import taxes 

The purchaser is responsible for any customs and import taxes that may apply.

© 2020 by The Callen Collective. 

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